The website uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Click to learn more. 
    
Home » Frequently Asked Questions

Frequently Asked Questions

These questions are asked the most so hopefully you will find the answer you are looking for. Click on the question to show or hide the answer.


Every opal is a solid, whether it is unset or in jewelry. There are no doublets or triplets.

No, registering is an option - it is not necessary to make a purchase. You can make a purchase by adding to cart and checking out through PayPal. Registering - creating an account - allows you to view past orders and add items to your wish list.

Buying has been made as simple as possible and there are only 3 steps to completing your order.

1. Add the item to your cart, and choose checkout with PayPal or you can view your cart first.

2. Once you choose checkout, you will be redirected to the PayPal log in page where you can either log in to your PayPal account, or click the link on the bottom of the page to pay with your credit card. Once you have logged in or entered your credit card details, click on continue where you will return the the final checkout page.

3. Double check the details and you can also choose FedEx shipping here. If everything is correct, click on 'submit order'.

You will receive an automated email confirming your order and you will also receive another email to advise of shipping time. If you have any issues making your first payment, please do not continue to try but contact us with information on the item you wish to purchase and let us know any error code you receive. We can then send you an invoice through PayPal.

If you have created an account on FlashOpal and receive an error notice during checkout about your shipping address, please log out of your FlashOpal account and checkout as a guest. Any issues or concerns you have, don't hesitate to contact us.

You have FREE air mail shipping with any purchase but FedEx is also available. The time it takes varies and depends on the country it is being shipped to you. Read the detailed Shipping Information for estimated delivery times and the costs for FedEx, as well as information on customs duties and tax.

Your parcel is shipped within 24 hours unless stated otherwise and you will receive an email after purchasing confirming the shipping date. There is no shipping on weekends or Australian public holidays.

Yes. Whatever the item may be, it is packaged well with bubble wrap to avoid any damage in transit and a quality gift box is included.

We understand buying something without seeing it in person or trying it on, can be nerve wracking. We provide multiple photos and a video of each item to give the best possible indication of what it looks like. Even so, it is not the same as trying it on or seeing the colors in person whether it is a loose opal or jewelry.

We offer a 100% satisfaction guarantee so if you are not happy, simply return it. Please read the Return Policy for further information.

You can also find out more About FlashOpal and read the testimonials of what other Customers Say about their experience shopping online at this store. You can also read the unbiased guide to shopping for opal jewelry online.

If you see a ring or pendant with the prongs standing up, this is because the stone has not been set as yet. This way, the ring can be made in any size prior to setting the stone and therefore being available to all customers. It also gives you the option of choosing the gold content and color and you can find out the detailed reasons why some jewelry is not shown finished.

If you would like a photo of your finished item for peace of mind, please mention this in the comments box during checkout or by email and we will be happy to send you one prior to shipping. Information on photographing opals and opal jewelry may also be helpful.

We use PayPal as our payment gateway as this is secure and offers protection for both of us. You can pay with your credit card via PayPal and you do not need a PayPal account to do this. This option is on the PayPal log in page - you do not log in but click the link on the very bottom of the page.

We also accept Bitcoin (BTC), Bitcoin Cash (BCC), Ethereum (ETH) or Litecoin (LTC). Learn more about spending your cryptocurrency at FlashOpal. If you have any difficulties with making a payment, please don't hesitate to get in contact and the best will be done to work with you.

In many cases, the setting can be changed. The easiest way to find out is to use the contact option from the product which is to the right of the price - "Ask a question about this product". If you have several questions, email is the best option to list all your questions and please make note of the SKU number/s of the product/s which is shown to the right of the price.

We do not stock chains due to the large number of types, sizes and lengths. However, we have a reputable supplier so if you know exactly what chain you want, let us know the details and we will get back to you with a no obligation price.

It is difficult buying jewelry over the internet which is why each purchase comes with a 100% satisfaction guarantee. If you do not like your purchase for any reason, simply email for the return address and shipping instructions and your purchase price will be refunded on receipt of the item. Please read the returns policy for further information.

FlashOpal is a 100% online store and there is no bricks and mortar store. With this in mind, we are proud to offer exceptional service and a satisfaction guarantee. Please read what other customers have said about buying from FlashOpal and feel free to contact us with any concerns you may have with buying on the internet.

In most cases the opal will need to be replaced. The best option is to email a photo of the opal, which is best to determine the best course of action. For more information on repairing opal rings and the process involved, read about repairing opal jewelry

It would be a pleasure to bring your special piece back to life. The utmost care is taken with all goods so be assured of our best attention at all times. Email the details of your preferred gemstone, color and clarity and if possible, include a photo so that a quote can be provided for the work. For more information on repairing rings and the process involved, read can opal rings be repaired.

All stones in this store, opals and gemstones, are earth mined and ethically sourced. All diamonds are conflict free. You will not find fakes, lab created gemstones or doublets or triplets. None of the opals have been treated but some of the gemstones may have been heated which is a normal process and this is indicated in the description.

We do apologize for any inconvenience. While we attempt to answer each call, this is not always possible due to the time difference however we always call back or email you. So please leave a message with your name and phone number, including country and area code and / or email address. If you see the Live Chat icon flashing on the contact page, we are online and can take your call.

Live Chat can be activated by clicking on the top left of any page where you see the text, from any product page or from the contact us page. If the Live Chat icon is flashing on the contact Us page, we are online and ready to be of service. This is also the time to contact us by phone to speak with a real person. If the Live Chat icon is gray on the contact us page, you can call and leave a message or send an email for a prompt response. Every email is answered so please check your junk or spam folders if a reply does not reach your inbox.

Absolutely! All custom orders of any style or design are always welcome. Please Contact Us with details of your desired setting along with your contact details. Information about the custom order process may be helpful.

If the description states the ring cannot be re sized, one can be made as close as possible to the desired ring. If your ring size is only slightly smaller or larger than your desired ring, it may be possible to re size. If the description states the ring can be re sized or can be made in your size, enter your ring size in the option box on the product page. Depending on the style of ring, it will take between 7-21 days to make before shipping to you. During peak times this may take longer so please make contact at the earliest possible time if you need the ring for a special occasion. Learn more on re sizing rings. and why some cannot be re sized.

Some rings are not suitable for engraving so please contact directly from the product with the words you want engraved for a definite answer.

Yes, most definitely. Email your specifications for a quote or you can also contact directly from the product page you are interested in, by clicking on the 'Ask a question' link.

If any video looks of poor quality to you, place your cursor on the bottom of the video screen and click on the gear symbol for settings. This symbol is on the bottom right hand side. Click on quality and choose a minimum of 480 for optimal video viewing.


HAVE ANOTHER QUESTION? 

LiveChat

 
© 2008-2019, FlashOpal Genuine Gem Jewelry, All Rights Reserved.