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Home » FAQs


These are the most frequently asked questions.  If you have a question not shown here, please don't hesitate to Contact Us for fast and friendly service.

TIP:  If you don’t want to read all FAQ’s, Hold down the Control Key on your keyboard and hit the F key to bring up the Find Box.  Then type in your search word and click on the arrow and your word will be highlighted anywhere on the page. 

Q. Do I have to register to purchase?

No, registering is not necessary to make a purchase.  You can make a purchase by adding to cart and checking out through PayPal. Registering (creating an account) is an option but not a requirement.  Creating an account allows you to view past orders and add items to your wish list.

Q. How do I purchase and pay?

Buying has been made as simple as possible - 3 steps to completion.. 1.  Add the item to your cart, and choose checkout with PayPal or you can view your cart first.  2.  Once you choose checkout, you will be redirected to the PayPal log in page where you can either log in to your PayPal account, or click the link on the bottom of the page to pay with your credit card.  Once you have logged in or entered your credit card details, click on continue where you will return the the final checkout page.  3.  Double check the details and you can also choose FedEx shipping here.  If everything is correct, click on 'submit order',  You will receive an automated email confirming your order and you will also receive an email to advise of shipping time.  If you have any issues making your first payment, please do not continue to try but contact us with information on the item you wish to purchase and let us know any error code you receive.  We can then send you an invoice through PayPal.  If you have created an account on FlashOpal and receive an error notice about shipping address, please log out of your FlashOpal account and checkout as a guest.  Any issues or concerns you have, don't hesitate to contact us.

Q. What shipping options are there and how long will it take?

You have FREE shipping with any purchase and FedEx is available. The time it takes varies and depends on the country it is being shipped to you.  Read the detailed Shipping Information for times and costs for FedEx as well as information on customs duties and tax.  Your parcel is shipped within 24 hours unless stated otherwise and you will receive an email after purchasing confirming the shipping date.  There is no shipping on weekends or Australian public holidays.

Q. Is a gift box included?

Yes. Whatever the item may be, it is packaged well with bubble wrap to avoid any damage in transit and a quality gift box is included.  

Q.  I am nervous about spending money over the internet.  Can you ease my mind?

A.  We understand buying something without seeing it in person or trying it on, can be nerve wracking.  We provide multiple photos and a video of each item to give the best possible indication of what it looks like.  Even so, it is not the same as trying it on or seeing the colors in person whether it is opal, opal jewelry or gemstone jewelry. We offer a 100% satisfaction guarantee so if you’re not happy, simply return it.  Please read the Return Policy for further information.  You can also find out more About this Online Store and what other Customers Say about their experience shopping online at FlashOpal.

Q.  Some of your rings and pendants look unfinished…the prongs stand straight up.  Is this how the ring will look when I receive it?

A.  If you see a ring or pendant with the prongs standing up, this is because the stone has not been set as yet.  This way, the ring can be made in any size prior to setting the stone and therefore being available to all customers. It also gives the option of choosing the gold content and color.  Read the reasons why Jewelry is not Completed for detailed information.   If you would like a photo of your finished purchase for peace of mind, please mention this in the comments box during checkout or by email and we will be happy to send you one prior to shipping.  Information on photographing opals and opal jewelry may also be helpful.

Q.  I prefer not to use PayPal.  Do you accept credit card payments? Cryptocurrency?

A.  We use PayPal as our payment gateway as this is secure and offers protection for both of us.  You can pay with your credit card via PayPal and you do not need a PayPal account to do this.  This option is on the PayPal log in page - you do not log in but click the link on the very bottom of the page.

We also accept Bitcoin (BTC), Bitcoin Cash (BCC), Ethereum (ETH) or Litecoin (LTC).  Learn more about spending your cryptocurrency at FlashOpal.

If you have any difficulties with making a payment, please don't hesitate to Let us know and the best will be done to work with you.

Q.  I like the Opal Gemstone but I don't like the setting.  Can I choose a different setting?

A. In many cases, the setting can be changed.  The easiest way to find out is to use the contact option from the product which is to the right of the price - Ask a question about this product. If you have several questions, telephone or email your questions and please make note of the SKU number/s of the product/s which is to the right of the price.  

Q.  Where do I find the Model / SKU Number?

A.  It is to the right of the price just under the grey box. 

Q.  Do you sell chains with pendants?

A.  Not at this time but we will soon. 

Q.  What if I don't like my purchase when I get it?

A.   It is difficult buying jewelry over the internet which is why each purchase comes with a 100% satisfaction guarantee.  If you do not like your purchase for any reason, simply Email for the return address and shipping instructions and your purchase price will be refunded on receipt of the item. Please see the Returns Policy for further information.

Q.  How long has FlashOpal been in business?

A. has been selling online since 2006 and intend to be around for many more years.  The website you are viewing now became live in November 2014 and was changed from the old to keep up with internet demand.

Q.  I want to see your stock in person. Where is your shop?

A.  FlashOpal Genuine Gem Jewelry is a 100% online store and there is no physical store. With this in mind, we are proud to offer exceptional service and a satisfaction guarantee.  Please read what other customers have said about buying from FlashOpal and feel free to Contact Us with any concerns you may have with buying on the internet. 

Q.  My Opal has cracked / chipped.  Can you fix it?

A.  In most cases the opal will need to be replaced. The best option is to Email a photo of the opal, which is best to determine the best course of action.  For more information on repairing opal rings and the process involved, go to Learn about Repairing

Q.  I have a sentimental setting that I would like the Opal / Gemstone replaced. Can you help?

A.  It would be a pleasure to bring your special piece back to life. The utmost care is taken with all goods so be assured of our best attention at all times. Email the details of your preferred gemstone, color and clarity and if possible, include a photo so that a quote can be provided for the work. For more information on repairing rings and the process involved, go to Can Opal Rings be Repaired

Q. Are all your gemstones natural?

A.  All stones in this store, opals and gemstones, are earth mined.  You will not find fakes, lab created gemstones or doublets or triplets.  None of the opals available on this shopping site have been treated.  Some of the gemstones have been heated which is a normal process and this is indicated in the description.

Q.  I want to speak with someone.  What is your phone number?

A.  You can phone us at FlashOpal on the numbers listed on the Contact Us page. USA and Canada customers call the toll free number (no charge to you), Australian customers call the local number and all other countries call the international number.  While we attempt to answer each call, this is not always possible due to the time difference however we always call back or email you.  So please leave a message with your name and phone number including country and area code and / or email address.  If you see the live chat icon flashing, we are online and can take your call.

Live Chat is also available and this can be activated by the top left of any page or from the Contact Us page.  If the Live Chat icon is flashing on the contact Us page, we are online and ready to be of service.  This is also the time to contact us by phone to speak with a real person.  If the Live Chat icon is gray, you can call and leave a message or send an email for a prompt response.  Every email is answered so please check your junk or spam folders if a reply does not reach your inbox. We look forward to hearing from you soon.  

Q.  I know what style of setting I like but I don't see anything like it in your stock.  Can you make the setting for me?

A.  Absolutely! All custom orders of any style or design are always welcome.  Please Contact Us with details of your desired setting along with your contact details.  Information about the Custom Order Process may be helpful.

Q.  Can you re size a ring?  The ring I want is not in my size.

A.  If the description states the ring cannot be re sized, one can be made as close as possible to the desired ring. If your ring size is only slightly smaller or larger than your desired ring, it may be possible to re size.  If the description states, the ring can be re sized or can be made in your size, you can choose your ring size during checkout. Depending on the style of ring, it will take between 7-21 days to make before shipping to you.  During peak times, this may take longer so please make contact at the earliest possible time if you need the ring for a special occasion.  Learn more on Re sizing Rings and why some cannot be re sized.

Q.  Do you engrave rings?

A.  Some rings are not suitable for engraving so please contact directly from the product with the words you want engraved for a definite answer.

Q. I like the setting but I want the diamonds and/or opal to be larger, better quality. Can you do this?

A. Yes, most definitely. Email your specifications for a quote.  You can also contact directly from the product you are interested in with your request.

Q. Why do the YouTube videos look blurry?

If any video looks of poor quality to you, place your cursor on the bottom of the video screen and click on the gear symbol for settings. This symbol is on the bottom right hand side.  Click on quality and choose 480 for optimal video viewing.

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