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Home » Need to Know

Need to Know

Shop | Pay | Ship | Return

Getting Help

If you need any reassurance or assistance with shopping on this website, or have any questions, you can contact by LiveChatphone or email.  LiveChat can also be accessed from the contact us page or any product page and is located just under the video in the description.  If you are on a mobile device, you will need to click on the description tab to see all details of the product, the video and further relevant information you may find helpful.  We are available as many hours as humanly possible but you will not have long to wait for a reply if we are not available to take your call, email or message.  You will receive a response from minutes to a few hours so please check your spam or junk folder if you have had no email reply within 12 hours.  Reading the Testimonials of some of the 1000's of other customers may give some assurance of the quality of products and service you will receive.  

Shopping

 

FlashOpal Genuine Gem Jewelry is an online only shopping site which means minimal overheads so the savings are passed on to you.  You can rest easy knowing the products are quality at the best possible price.  Only genuine, real, authentic products are offered to you.

Buying opal jewelry, gemstone jewelry or unset opals online can be nerve wracking.  Viewing the item in your hand or trying on a piece of jewelry does reassure you of the money being spent.  As you are shopping online only, the very best is done to provide accurate photos and video of each item so you can get the best possible idea of what it is like in person.  FlashOpal has been online since 2008 and since then, many customers have been reassured via email and have then followed through with their purchase with a very happy result.

This website has been set up to make your online shopping experience as easy as possible and very secure.  You do not need to register to make a purchase but if you do register, PayPal requires you to have your address exactly the same as your PayPal account or credit card, whichever method you are paying with.  If you have any issues during checkout, sign out and make your purchase as a guest.  Your order can be added to your registered account by letting us know in the order or by email. It is a simple 3 step process to make a purchase and all payment are processed with PayPal - whether with your PayPal account or credit/debit card.  The last step of checkout is where you can choose Fedex.   If you experience any difficulty, simply contact us via any method available to receive assistance. 

A Certificate of Authenticity is provided with each product and includes the details and photo of the product purchased and this is emailed to you. You can store a copy on your computer or print it for your records.  We do not print and mail the Certificates.

As the manufacturer, FlashOpal Genuine Gem Jewelry guarantees the details to be true and accurate. 

Paying

 

All prices are in USD by default and final sales are charged in USD. You have the option of changing the currency on this website which is for reference only with the currency rates calculated daily by Google Finance Currency Converter.  All payments are received in USD and any conversion into USD from your currency is calculated by PayPal and depending on your payment method, also your local bank.  

Payments through the PayPal gateway are safe and secure.  Your financial details are not stored, only your email for contacting you and the shipping address for mailing your item.  You do not need a PayPal account to make a payment.  You can pay with your credit card or bank account and if you do have a PayPal account, you can pay with your PayPal funds.

Payments can be made over the phone with your credit card however we strongly suggest using the PayPal method for safety and currency purposes.  Any credit card payments made over the phone are charged in AUSTRALIAN DOLLARS and any conversion into your currency will be determined by your bank.  You more than likely will be paying more than the stated amount in US Dollars.

Payments can also be made with cryptocurrency - Bitcoin (BTC), Bitcoin Cash (BCC), Ethereum (ETH) or Litecoin (LTC).  Find out how paying for Opals or Opal jewelry with cryptocurrency works.

Once you have made your purchase, you will receive a confirmation email from PayPal regarding your payment if this was your method of payment.  You will also receive a confirmation email from FlashOpal – Genuine Gem Jewelry regarding your order. Once your order is finalized and your item is shipped, you will receive a final email with the shipping information.  Please check your spam or junk folder if any of these emails from FlashOpal do not reach your inbox.

Shipping

 

We ship daily and your order is shipped by FREE Insured Air Mail shipping however FedEx Express shipping is available and highly recommended for an additional charge.  View the prices for countries on the Shipping Information page.  

Parcels are mailed to the address received on the PayPal payment and you can enter the address for shipping when making your payment.  PayPal offers buyer and seller protection however it is only if the parcel is sent to the address provided on the payment so please ensure you enter the correct shipping address.

The time frame for shipping your purchase can be the same day or up to 21 days depending on what you have purchased.  If you do not need a different ring size to the one stated in the description or you do not need to change the Gold color, your item will ship within One Business Day unless stated otherwise in the product description.  If you require a different ring size or Gold color, this will take from seven days for rings without accent stones and up to 21 days for rings with accent stones.

If you are having an item Custom Made, the time it takes until the item is ready for shipping will depend on the amount of work done but generally no more than four weeks.  Please take these times into consideration especially for special occasions such as Birthdays, Anniversaries and Christmas Gifts. 

Whatever your requirements are, be assured of a fast turn around time as possible without compromising the quality.  

Once your parcel is shipped to you, the time it takes to get to your shipping address will depend on the Postal Service and Customs if you are outside of Australia.  Please understand these areas are beyond our control.  Free shipping is via Platinum Express Post for Australian buyers or Insured Air Mail or Pack and Track depending on the item and country it is being shipped to.  Shipping can take anywhere between one day - for Australian address - and four weeks for outside Australia and the time it takes depends on the shipping address. For USA and Canada customers, parcels take about 10-14 days by Air Mail or 3-5 days for FedEx. Please take these times into consideration if purchasing for special occasions such as Birthdays, Proposals etc.  Weather conditions can also delay shipping which is out of the control of everyone.   Your safest option is to shop as early as possible for special occasions.

In the unlikely event your parcel is lost, an investigation will be launched with Australia Post or the relevant Postal service.  As all parcels are insured against loss or damage, you can have peace of mind that your funds will not be lost also.  A refund will be issued at the earliest possible instance.

Import taxes and duties MAY be imposed by your country's government which they will ask you to pay before receiving the item.  Please check your country's policies prior to purchasing.  If the item has been returned to us due to non payment of your country’s tax, any fees imposed on us will need to be deducted from the refund. 

Returns & Refunds

 

Your satisfaction with your purchase is paramount.  In the unlikely event you are not happy with your purchase, simply Email your intention to return for instructions with the following information in mind.

Advice of Returns are accepted within 7 days from the time you have received your item. 

The item must be returned to FlashOpal in the same condition that it was sent, i.e. Unworn, no alterations, safely packaged etc.

Shipping costs, if paid, are not refundable and the costs involved returning the item will need to be paid by you. 

A refund will be issued once the item is received based on the above or you may exchange it for something else.  Your new item will not be shipped until the original item is received as per the above.  In the event of an exchange, any difference in price will need to be paid if applicable before shipping to you. A refund of the difference if applicable will be issued when the original item is received and you have chosen your new purchase.

There is no return or exchange available on;

-  Made to Order rings
- Jewelry you have shipped to FlashOpal that has been altered, repaired or re sized as per your instructions.
- Loose / unset stones that have been altered as per your instructions.

Refunds are issued in USD via your PayPal payment. 

Your understanding in the above matters is greatly appreciated. 

FlashOpal | Genuine Gem Jewelry

 
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