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Privacy statement

 

FlashOpal privacy statement

Updated 23rd May, 2018

 
FlashOpal understands the privacy of all our customers - anywhere in world - is important.
This privacy notice applies to the collection and processing of your personal information in relation to your use of this website - www.flashopal.com - and your purchase of any product/s on this website.
This privacy notice also describes your data protection rights.
  

CONSENT

When you provide us with personal information to create an account or place an order, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in you change your mind, you may withdraw your consent by any means on the contact page.
 

WHAT PERSONAL INFORMATION IS COLLECTED?

Personal information is collected from you when you register for an account or change any information on your account, subscribe to the FlashOpal newsletter, contact us or make a purchase.
Personal information you give us when you use register for an account with us is your name, address/es, telephone number/s or email address/es.
When you make contact by LiveChat, your ip address and country location.
Any other personal information you may provide us such as birthday, anniversary or wedding.
Your personal information is used only for conducting business with us and is not shared, traded or sold.
If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to this privacy notice.
 

HOW IS YOUR INFORMATION USED?

Your personal information is used to contact you about your order or to provide customer service as requested.
Contact will be made by email as the first option or telephone as the second option.
To deliver marketing and information newsletters only if you subscribed.
 

WHAT ARE YOUR RIGHTS?

You have choices about how your personal information is used to communicate with you, to send you marketing information, and whether you want to stay signed into your account.
 
If you subscribed for newsletters but do not wish to receive further emails, you can unsubscribe via the link in an email you received, or contact us. Once your order is complete and you do not wish to receive any follow up communications inquiring on your satisfaction, you can advise at any time by email, live chat or phone.
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes.
 
Your right to access, correct, request deletion or request restriction of our usage of your personal information is respected.
You have the right to know what personal information we maintain about you.
We will provide you with a copy of your personal information in a simple readable format on request.
If your personal information is incorrect or incomplete, you have the right to ask us to update it.
You have the right to object to our processing of your personal information.
You can also ask us to delete or restrict how we use your personal information.
You can see, review and change most of your personal information by signing in to your account if you created one. 
 

HOW LONG IS YOUR INFORMATION KEPT?

Your personal information is kept for as long as necessary to provide the services you have requested and to access as a reference only if you contact in the future.
After it is no longer necessary to retain your personal information or if you request deletion of your information, your personal information will be disposed of in a secure manner.
 

HOW IS YOUR INFORMATION PROTECTED?

The security of your information is important to us which is why we have industry standard safeguards in place to protect the information we collect and for any financial transaction. All the personal data we process is processed by us in Australia however for the purposes of IT hosting and maintenance this information is located on servers within the USA on a VPS secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so. No payment details such as bank account or credit card are seen when paying with PayPal.  Please review their privacy policy if you have any concerns.
Any financial information you may provide over the phone is destroyed as soon as payment has been successfully processed or you have requested deletion, which ever comes first.
However, no website or internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your account if you have one.  
 

COOKIES

We use cookies which enables you to view and navigate this website. In the majority of cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site.
Cookie and tracking technology such as LiveChat and google analytics. This technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to this website, and understanding how visitors use this website. Cookies can also help customize the view for you. Personal information cannot be collected via cookies and other tracking technology. 
 

WAYS TO CONTACT US

Any questions, concerns or comments you have, don't hesitate to Contact Us.
email:  gg@flashopal.com
phone:  USA/CANADA - 1855 515 5995
phone:  Australia and elsewhere - +61 (0) 7 3177 7277
LiveChat
 
 
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