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Returns and Refunds

Your satisfaction with your purchase is paramount.  In the unlikely event you are not happy with your purchase, simply email your intention to return, for instructions with the following information in mind. 

Advise us you wish to return your item within 7 days from the time you have received it. 

The item must be returned to FlashOpal in the same condition that it was sent, i.e. Unworn, no alterations, safely packaged etc.

Shipping costs, if paid, are not refundable and the costs involved returning the item will need to be paid by you. 

A refund will be issued once the item is received based on the above or you may exchange it for something else.  Your new item will not be shipped until the original item is received as per the above.  In the event of an exchange, any difference in price will need to be paid if applicable before shipping to you. A refund of the difference if applicable will be issued when the original item is received and you have chosen your new purchase.

There is no return or exchange available on;

- Made to Order jewelry
- Jewelry you have shipped to FlashOpal that has been altered, repaired or re sized as per your instructions.
- Loose / unset stones that have been altered as per your instructions.

Refunds are issued in USD via your PayPal payment. 

Your understanding in the above matters is greatly appreciated.  If you have any questions, please don’t hesitate to Contact Us with your inquiry.