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Returns and Refunds

Your satisfaction with your purchase is paramount.  In the unlikely event you are not happy with your purchase, simply email your intention to return, for instructions with the following information in mind. 

Advise us you wish to return your item within 7 days from the time you have received it. 

The item must be returned to FlashOpal in the same condition that it was sent, i.e. Unworn, no alterations, safely packaged etc.

Shipping costs, if paid, are not refundable and the costs involved returning the item will need to be paid by you. 

A refund will be issued once the item is received based on the above or you may exchange it for something else.  Your new item will not be shipped until the original item is received as per the above.  In the event of an exchange, any difference in price will need to be paid if applicable before shipping to you. A refund of the difference if applicable will be issued when the original item is received and you have chosen your new purchase.

There is no return or exchange available on;

- Made to Order jewelry once you have given your approval to ship
- Any item you have received a discount on, or any item on sale
- Jewelry you have shipped to FlashOpal that has been altered, repaired or re sized as per your instructions.
- Loose / unset stones that have been altered as per your instructions.
- Due to health regulations, earrings cannot be returned or exchanged on change of mind

For Custom Orders - if you change your mind during the initial process of your order, before any work has been done on the setting or opal, your payment may be refunded less PayPal fees.  If a CAD drawing is done, and you change your mind or do not wish to proceed, your payment may be refunded less PayPal fees and CAD costs of $75 USD. There is no refund after receiving your go ahead to proceed with your custom order.

Refunds are issued via your PayPal payment. 

Your understanding in the above matters is greatly appreciated.  If you have any questions, please don’t hesitate to Contact Us with your inquiry.