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Frequently Asked Questions

These questions are asked the most so hopefully you will find the answer you are looking for. Click on the question to show or hide the answer.

General

open-close-arrowI have been calling but there is no answer or I get a voice message. How do I speak with someone?

We do apologize for any inconvenience. While we attempt to answer each call, this is not always possible due to the time difference however we always call back or email you. So please leave a message with your name and phone number, including country and area code and / or email address. If you see the Live Chat icon showing green, we are online and can take your call.

Live Chat can be activated by clicking on the icon which is on any page.  If the Live Chat icon is green, we are online and ready to be of service. This is also the time to contact us by phone to speak with a real person. If the Live Chat icon is gray, you can call and leave a message or send an email for a prompt response.  Every email is answered so please check your junk or spam folders if a reply does not reach your inbox.

open-close-arrowMy Opal has cracked / chipped. Can you fix it?

In most cases the opal will need to be replaced. The best option is to email a photo of the opal, which is best to determine the best course of action. For more information on repairing opal rings and the process involved, read about repairing opal jewelry.

open-close-arrowI want to see your stock in person. Where is your shop?

FlashOpal is a 100% online store and there is no bricks and mortar store. With this in mind, we are proud to offer exceptional service and a satisfaction guarantee. Please read what other customers have said about buying from FlashOpal and feel free to contact us with any concerns you may have with buying on the internet.

open-close-arrowI have a sentimental setting that I would like the stone replaced. Can you help?

It would be a pleasure to bring your special piece back to life. The utmost care is taken with all goods so be assured of our best attention at all times. Email the details of your preferred gemstone, color and clarity and if possible, include a photo so that a quote can be provided for the work. For more information on repairing rings and the process involved, read can opal rings be repaired. 

open-close-arrowWhy do the YouTube videos look blurry?

If any video looks of poor quality to you, place your cursor on the bottom of the video screen and click on the gear symbol for settings. This symbol is on the bottom right hand side. Click on quality and choose a minimum of 480 for optimal video viewing.

Ordering

open-close-arrowDo I have to register to purchase?

No, registering is an option - it is not necessary to make a purchase. You can make a purchase by adding to cart and checking out through PayPal. Registering - creating an account - allows you to view past orders and add items to your wish list.

open-close-arrowHow do I purchase and pay?

Purchasing has been made as simple as possible and there are as little as 3 clicks to completing your order.

The quickest way to order and pay for your item

1.  From the product page of the item you wish to purchase, choose your gold color and enter your ring size if applicable, then click on the PayPal Buy Now button.

2.  The PayPal log in pop up will appear and you can sign in to your PayPal account, or click 'Pay with card' on the bottom of the pop up.

3.  Once you have entered your details, you will be taken to the checkout page which will have all your details automatically entered.  
Double check your shipping details are correct and your billing details are correct.  
Free shipping is automatically chosen but click on the FedEx button if you prefer to get your item quickly. The FedEx shipping cost will be added to your order.
You can opt to create an account by clicking on the check box.  
You have the option to add a note with your order.
If you are lucky to have a discount coupon, enter it in the box.
Last step is click on 'Place Order'.
Congratulations! You have completed your order.

You will receive an automated email confirming your order. Please make sure you check your spam or junk folder if you did not receive an email within 5 minutes.  Ensure you move it to your inbox and mark it as 'Not Spam'.


Steps if you wish to continue shopping after adding an item to your cart

1. After you add an item to your cart, a pop up will appear giving you the option to view cart, checkout, or PayPal checkout.  You can choose any of these options, but if you wish to continue shopping, click on the big X in the top right hand corner.  

2.  Once you have finished shopping, click on the shopping trolley on the top right hand side of any page.  A drop down box will appear giving you three options.  If you are ready to order and pay, click on PayPal checkout.  The same steps as 2 and 3 above will apply.
If you want to review your items, click on View Cart which will take you to a page where you can see the details of your items.  You can choose to leave all items, or delete one or all.  If you are ready to order and pay, the quickest option is to click on PayPal Checkout. The sames steps as 2 and 3 above will apply.

At any time, if you choose to click on the CHECKOUT button instead of any PayPal button, you will be required to enter your details first before clicking on PayPal Checkout.

Miscellaneous Info

You can click on the FlashOpal logo on the checkout page to go to the home page.

If you have created an account, sign in first so your order is added to your account.  Messages can be sent and received within your order and you can find these by clicking on the messages tab on your account.  

We hope you enjoy your shopping experience at Flash Opal! and are here to assist in any way we can.

open-close-arrowI am nervous about spending my money with you. I have not shopped here before! Can you ease my mind?

We understand buying something without seeing it in person or trying it on, can be nerve wracking. We provide multiple photos and a video of each item to give the best possible indication of what it looks like. Even so, it is not the same as trying it on or seeing the colors in person whether it is a loose opal or jewelry.

We offer a 100% satisfaction guarantee so if you are not happy, simply return it. Please read the Return Policy for further information.

You can also find out more About FlashOpal and read the testimonials of what other Customers Say about their experience shopping online at this store. You can also read the unbiased guide to shopping for opal jewelry online.

open-close-arrowWhat if I don't like my purchase when I get it?

It is difficult buying jewelry over the internet which is why each purchase comes with a 100% satisfaction guarantee. If you do not like your purchase for any reason, simply email for the return address and shipping instructions and your purchase price will be refunded on receipt of the item. Please read the returns policy for further information.

open-close-arrowHow can I check the status of my order?

You can check your order status at any time, whether you have an account or not.
The order status link can be found on the bottom of any page.  You will need the email address you used and your order # which can be found on the email you received after placing your order.

CLICK HERE to check your order status now.

open-close-arrowHow do I order with PayPal credit?

We are thrilled you have found the perfect item!  PayPal credit is not available through checkout however, a PayPal invoice can be sent to you which gives you that option.  

Simply contact through the product page of the item you wish to purchase by clicking on the Questions tab, adding any additional info of gold color or ring size if applicable.  A invoice with be issued through PayPal and you will receive an email from them to place your order.

Please check your spam or junk folder if you have not received any communication. 

open-close-arrowI prefer not to use PayPal. Do you accept credit card payments? Cryptocurrency?

We use PayPal as our payment gateway as this is secure and offers protection for both of us. You can pay with your credit card via PayPal and you do not need a PayPal account to do this. This option is on the PayPal log in page - you do not log in but click the link on the very bottom of the page.

We also accept Bitcoin (BTC), Bitcoin Cash (BCC), Ethereum (ETH) or Litecoin (LTC). Learn more about spending your cryptocurrency at FlashOpal. If you have any difficulties with making a payment, please don't hesitate to get in contact and the best will be done to work with you.

open-close-arrowWhat shipping options are there and how long will it take until I get my item?

You have FREE air mail shipping with any purchase but FedEx is also available. The time it takes varies and depends on the country it is being shipped to you. Read the detailed Shipping Information for estimated delivery times and the costs for FedEx, as well as information on customs duties and tax.

Your parcel is shipped within 24 hours unless stated otherwise and you will receive an email after purchasing confirming the shipping date. There is no shipping on weekends or Australian public holidays.

open-close-arrowIs a gift box included?

Yes. Whatever the item may be, it is packaged well with bubble wrap to avoid any damage in transit and a quality gift box is included.

open-close-arrowI am having trouble placing an order. What do I do?

Sorry to hear that you are having difficulties placing an order!  We are here to help and you can contact through LiveChat on any page, by phone or by email to ggj@flashopal.com.  Check your spam or junk folder if you have not received a reply to your inbox.  If an email is in your junk folder, make sure you mark it as Not Spam and move it to your inbox.

Products

open-close-arrowAre your opals solids, doublets or triplets?

Every opal is a solid, whether it is unset or in jewelry. There are no doublets or triplets.

open-close-arrowAre all your gemstones natural?

All stones in this store, opals and gemstones, are earth mined and ethically sourced. All diamonds are conflict free. You will not find fakes, lab created gemstones or doublets or triplets. None of the opals have been treated but some of the gemstones may have been heated which is a normal process and this is indicated in the description.

open-close-arrowI like the Opal Gemstone but I don't like the setting. Can I choose a different setting?

In many cases, the setting can be changed. The easiest way to find out is to use the contact option from the product which is to the right of the price - "Ask a question about this product". If you have several questions, email is the best option to list all your questions and please make note of the SKU number/s of the product/s which is shown to the right of the price.

open-close-arrowDo you sell chains with pendants?

We do not stock chains due to the large number of types, sizes and lengths. However, we have a reputable supplier so if you know exactly what chain you want, let us know the details and we will get back to you with a no obligation price.

open-close-arrowCan you re size a ring? The ring I want is not in my size.

If the description states the ring cannot be re sized, one can be made as close as possible to the desired ring. If your ring size is only slightly smaller or larger than your desired ring, it may be possible to re size. If the description states the ring can be re sized or can be made in your size, enter your ring size in the option box on the product page. Depending on the style of ring, it will take between 7-21 days to make before shipping to you. During peak times this may take longer so please make contact at the earliest possible time if you need the ring for a special occasion. Learn more on re sizing rings. and why some cannot be re sized.

open-close-arrowDo you engrave rings?

Some rings are not suitable for engraving so please contact directly from the product with the words you want engraved for a definite answer.

open-close-arrowI like the setting but I want the diamonds to be bigger and of higher quality. Can you do this?

Yes, most definitely. Email your specifications for a quote or you can also contact directly from the product page you are interested in, by clicking on the Questions tab.

open-close-arrowSome of your rings and pendants look unfinished…the prongs stand straight up. Is this how the ring will look when I receive it?

If you see a ring or pendant with the prongs standing up, this is because the stone has not been set as yet. This way, the ring can be made in any size prior to setting the stone and therefore being available to all customers. It also gives you the option of choosing the gold content and color and you can find out the detailed reasons why some jewelry is not shown finished.

If you would like a photo of your finished item for peace of mind, please mention this in the comments box during checkout or by email and we will be happy to send you one prior to shipping. Information on photographing opals and opal jewelry may also be helpful.

open-close-arrowI know what style of setting I like but I don't see anything like it in your stock. Can you make the setting for me?

Absolutely! All custom orders of any style or design are always welcome. Please Contact Us with details of your desired setting along with your contact details. Information about the custom order process may be helpful.